Privacy policy

Privacy policy

Last updated: 11 March, 2026

Canadian Compliance Institute (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial legislation.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website [www.canadiancomplianceinstitute.com] (the “Site”), register for or access our online courses, training programs, digital content, or related services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Account and contact information: name, email address, phone number, mailing address, username, password, date of birth (for age verification), professional title/organization (where relevant for compliance training).
  • Payment information: billing name, address, credit/debit card details or other payment method information (processed securely via third-party payment processors; we do not store full card details).
  • Enrollment and learning data: courses enrolled in, progress, quiz/test scores, completion certificates, time spent on content, questions/answers submitted.
  • Technical and usage data: IP address, browser type/version, device information, operating system, referring/exit pages, date/time stamps, pages viewed, links clicked, session duration.
  • Cookies and similar technologies data: see section on Cookies below.
  • Communications: information you provide when contacting support, submitting inquiries, reviews, or feedback.
  • Other information: voluntarily provided data (e.g., in forums, surveys, or profile updates).

We limit collection to what is necessary for the purposes described below.

2. How We Collect Personal Information

We collect information:

  • Directly from you (registration, enrollment, forms, communications).
  • Automatically through your use of the Services (cookies, server logs, analytics tools).
  • From third parties (payment processors, analytics providers like Google Analytics).

3. How We Use Your Personal Information

We use personal information for the following purposes:

  • To provide, maintain, and improve the Services (deliver courses, track progress, issue certificates).
  • To process payments and manage enrollments.
  • To communicate with you (account notifications, course updates, support responses, promotional offers where you have consented).
  • To verify identity and eligibility (e.g., age of majority).
  • To personalize your experience (recommend courses, show progress).
  • To analyze usage trends and improve content/platform performance.
  • To prevent fraud, enforce our Terms & Conditions, comply with legal obligations.
  • For internal administrative purposes (audits, training our staff).

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance functionality, analyze usage, and deliver targeted content.

  • Essential cookies: required for site operation (login, session management).
  • Analytics cookies: track usage patterns (e.g., Google Analytics).
  • Advertising cookies: may show relevant ads (if we run remarketing campaigns).
  • Functional cookies: remember preferences.

You can manage cookie preferences via your browser settings or our cookie banner (if implemented). Note: disabling cookies may limit site functionality.

For more details, see our Cookie Policy or browser help resources.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers (hosting, payment processors like Stripe/PayPal, email services like Mailchimp, analytics like Google, LMS platform providers if third-party).
  • In the event of a business transition (merger, acquisition, sale of assets).
  • To comply with legal obligations, court orders, or protect our rights/safety.
  • With your consent or at your direction.

We do not sell your personal information to third parties for their direct marketing purposes.

6. International Transfers

Your information may be processed or stored outside Canada (e.g., by cloud providers in the US or elsewhere). We use contractual or other safeguards to provide a comparable level of protection when data leaves Canada.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law. For example:

  • Account data: retained while your account is active + a reasonable period after closure.
  • Course progress/certificates: retained for access period + archival needs (often 7 years for professional compliance records).
  • Logs/analytics: typically 12–26 months.

Thereafter, data is anonymized or securely deleted.

8. Security

We implement reasonable technical, administrative, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

9. Your Privacy Rights

Under PIPEDA (and applicable provincial laws), you have the right to:

  • Access your personal information we hold.
  • Request correction of inaccurate/incomplete information.
  • Withdraw consent (subject to legal or contractual restrictions; may limit service access).
  • File a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact our Privacy Officer (details below). We may request identity verification and respond within 30 days (extendable under PIPEDA).

10. Children's Privacy

Our Services are not directed to individuals under the age of majority in their province/territory. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it.

11. Changes to This Privacy Policy

We may update this Policy from time to time. Changes will be posted here with a revised “Last updated” date. Material changes may be notified via email or prominent notice on the Site. Continued use after changes constitutes acceptance.

12. Contact Our Privacy Officer

For questions, access/correction requests, complaints, or concerns:

Privacy Officer
Canadian Compliance Institute
Email: [email protected]

You may also contact:

Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca/
1-800-282-1376

Thank you for trusting Canadian Compliance Institute with your information.