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Customer Service Training

Last Update June 18, 2026

4.5 /5

(20)

36 already enrolled

$39.00

Level Beginner
Duration 2 Hours
Lectures 20 Lessons
Language English
Access 1 Year

Material Includes

Course overview

Excellent customer service plays a vital role in building strong relationships, improving customer satisfaction, and supporting business success. Poor communication, unresolved complaints, and ineffective problem-solving can negatively impact customer trust and organisational reputation. Employees who interact with customers must develop professional communication skills and understand how to manage customer expectations effectively.

The Customer Service Training course provides practical knowledge on customer interaction, relationship management, communication techniques, complaint handling, and telephone support skills. Learners will explore the characteristics of high-quality customer service and strategies for improving customer experiences across different workplace settings.

By the end of this course, participants will be able to communicate professionally, resolve customer concerns confidently, and contribute to delivering excellent customer service standards. Certification is provided upon successful completion of the course.

Key topics included

Introduction to Customer Service Principles
Characteristics of Effective Customer Service
Customer Relationship Management Techniques
Professional Communication with Customers
Handling Customer Complaints and Difficult Situation
Telephone Problem-Solving and Service Improvement Strategies

Entry requirements

There are no formal academic prerequisites for this course. It is open to individuals working in customer-facing roles or anyone interested in improving customer service skills. Basic English reading, writing, and communication skills are recommended to follow course materials and participate effectively in customer service scenarios and assessments.

Who is this course for

This course is designed for customer service representatives, retail staff, hospitality employees, receptionists, sales professionals, supervisors, and team leaders. It is also suitable for business owners, office staff, and individuals seeking to improve communication, complaint handling, and professional customer interaction skills in workplace environments.

Certification

Curriculum

20 Lessons 2 Hours

Modern Customer Service and the Canadian Customer Experience
Module 1 Quiz

Communication Skills for Real Customer Interactions
Module 2 Quiz

Accessible, Inclusive, and Legally Compliant Service in Canada
Module 3 Quiz

Digital Customer Service, AI Tools, and Omnichannel Support
Module 4 Quiz

Complaint Resolution, Customer Trust, and Service Excellence Leadership
Module 5 Quiz

Customer Service Training Final Exam

Frequently Asked Questions

The course is open to anyone interested in improving customer service and communication skills. No prior qualifications are required, making it suitable for employees, business owners, students, and individuals working in customer-facing roles.

You will learn effective customer communication techniques, complaint handling strategies, customer relationship management, telephone problem-solving skills, and methods for improving overall customer service experiences.

Strong customer service helps businesses build trust, improve customer satisfaction, strengthen professional relationships, and maintain a positive reputation. Effective customer interactions can also support customer loyalty and business growth.

Yes. The course focuses on professional communication, active listening, problem-solving, and handling difficult customer situations confidently and respectfully across various workplace environments.

Yes. Certification is provided upon successful completion of the course and any required assessments. The certificate demonstrates your understanding of customer service principles and professional communication practices.