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Care workers handle sensitive personal, health, and service information as part of their daily responsibilities. Poor documentation, inappropriate conversations, unsecured records, or careless information sharing can breach confidentiality, reduce trust, and expose individuals and organizations to privacy, legal, and operational risks.
The Handling Information in Care course explains privacy and confidentiality principles, Canadian privacy responsibilities, safe information collection, accurate care documentation, appropriate workplace communication, paper and digital record protection, privacy breach recognition, and practical prevention measures.
By the end of this course, participants will be able to handle care information responsibly, maintain accurate records, communicate confidential information safely, recognize privacy risks, and respond appropriately to potential breaches. Certification is provided upon successful completion of the course.
Care Information, Privacy, and Confidentiality Principles
Canadian Privacy Responsibilities for Care Workers
Safe Information Collection and Accurate Care Documentation
Confidential Communication in Daily Care Practice
Protecting Paper Records and Digital Information
Recognizing, Reporting, and Preventing Privacy Breaches
There are no formal academic prerequisites for this course. It is open to individuals who create, access, store, or communicate information in care settings. Basic English reading and comprehension skills are recommended, along with a willingness to maintain confidentiality, follow privacy procedures, document information accurately, and report concerns responsibly.
