{"product_id":"patient-customer-service-training","title":"Patient Customer Service Training","description":"\u003cp dir=\"ltr\"\u003e\u003cspan\u003ePatient service plays an important role in trust, safety, communication, and continuity of care. Unclear explanations, poor complaint handling, privacy failures, cultural misunderstandings, and unmanaged conflict can increase patient distress, damage relationships, and place both employees and organizations at risk.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eThe \u003cstrong\u003ePatient Customer Service Training\u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003e course covers patient experience under pressure, clear communication, health literacy, privacy, consent, professional boundaries, equity, cultural safety, conflict management, staff safety, complaint resolution, digital communication, and care continuity.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp dir=\"ltr\"\u003e\u003cspan\u003eBy the end of this course, participants will be able to communicate clearly, respect privacy and boundaries, respond safely to conflict, support equitable service, manage complaints professionally, and contribute to a positive patient experience. Certification is provided upon successful completion of the course.\u003c\/span\u003e\u003c\/p\u003e","brand":"Canadian Compliance Institute","offers":[{"title":"Default Title","offer_id":53906315280727,"sku":null,"price":49.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0996\/7363\/7207\/files\/PatientCustomerServiceTraining.webp?v=1782907118","url":"https:\/\/canadiancomplianceinstitute.com\/products\/patient-customer-service-training","provider":"Canadian Compliance Institute","version":"1.0","type":"link"}